Results at a Glance
The Challenge
Managing 15 properties meant constant guest inquiries, check-in coordination, maintenance requests, and local recommendations. Limited staff availability meant missing international bookings and delayed responses.
Managing inquiries for 15 properties with only 2 staff members
Missing international bookings due to time zone differences
Average response time of 4-6 hours for guest inquiries
Manual check-in/check-out coordination causing scheduling conflicts
Maintenance requests often delayed or forgotten
No centralized system for providing local recommendations and property information
Language barriers with international guests
The Solution
Implemented AI agents for property-specific information, automated check-in/check-out, maintenance coordination, guest recommendations, booking management, and multilingual support for international guests.
24/7 multilingual AI support in 12 languages for international guests
Property-specific AI agents with detailed information about each rental
Automated check-in/check-out with smart lock integration
Intelligent maintenance request routing and tracking
Personalized local recommendations based on guest preferences
Real-time booking management with dynamic pricing optimization
Automated guest communication from inquiry to post-stay follow-up
Integration with property management system and booking platforms
The Results
Booking volume increased by 55% through 24/7 availability and multilingual support
International bookings increased by 80% with instant responses in guest's native language
Guest satisfaction improved from 82% to 95%
Average response time reduced from 4-6 hours to under 2 minutes
Maintenance issue resolution time decreased by 60%
Monthly revenue increased by $8,500 through better occupancy and dynamic pricing
Staff workload reduced by 70%, allowing focus on property improvements
Michael Davis
Property Manager, Coastal Vacation Rentals